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Fitness First Complaints - Cheating by fitness first

I am Girish Ladde. My sister was planning to enroll for 3 months at Fitness First at Eva Mall location in Bangalore. While filling the application form, my sister studied the Terms & Conditions specified by Fitness First; she noted few Terms & Conditions which she was not comfortable with; so she decided not to opt for the service provided by Fitness First. Before the application process was completed, administration team of Fitness First had debited an amount of Rs.6011 using my sister’s Debit Card. Fitness First administration team at Eva Mall location had verbally committed that Rs.6011 will be returned to my sister in a duration of 4 working days. No money has been returned by Fitness First administration team yet.

Now Fitness First administration team at Eva Mall location are not ready to return the money that has been debited from my sister’s account using Debit Card.
The amount of Rs.6011 debited from my sister’s account using Debit Card are towards Administration Fees and Membership Fees for 3 months; as the registration process is not completed and no membership is given to my sister, Fitness First has no right to refuse to return the money.
My sister has not signed Terms & Conditions document specified by Fitness First, due to which the registration process is still incomplete.

I had raised my requested with the Sales Manager of Fitness First at Eva Mall location in Bangalore, he says that if we are not willing to opt for the service provided by Fitness First, then we have to adjust the money by getting them a customer who will use services offered by Fitness First on behalf of us. Why should I refer a customer to these kind of misguiding service providers?
After numerous follow-ups with the Sales Manager of Fitness First at Eva Mall location in Bangalore, I got his boss’s mobile number who is available only between 2 PM to 4 PM and he never picks his mobile phone during this time.

I am fed-up of following-up with these guys.

I would like to know if any member of this forum faced this kind of issue with Fitness First.

Please assist.

Thanks in advance.

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