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makemytrip.com Complaints - makemytrip.com refund

I wrote online to makemytrip.com in July 2011, to cancel my unused portion of ticket,and I am still waiting for my refund which was promised to me by various customer care reps I spoke to. I have a long list of email conversations with them. They have decided to ignore my request & dont even reply to my emails anymore, all I get is computer generated email.I feel they have had enough time to give me my refund of rupees 13543,as agreed by Bhagwat Sharma, Customer care consultant.
My booking id NN252411901761
I am disappointed that Makemytrip.com have behaved in this manner, shame on them.What is so annoying is that their customer care reps just fob you off, and say the money will be in my account in 10 days.I called them on the phone from London and spend a large amountof time being sent to different depts, only to be hung up..
I hope you will be able to help with this matter..ruksanahanif23@gmail.com
Thank you
sincerly
Ruksana Hanif

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Comments

TripHelp ( on 08/01/12 )

Attitude : Neutral Send Mail

Dear Customer,

With reference to your post above, please note that our customer service representative will contact you within 24 hours to assist you further.

If you do not hear from us within that time, please write to us at triphelp@makemytrip.com and quote your Booking ID or reference number so we can retrieve details of your reservation promptly.

Regards,
MakeMyTrip Care

TripHelp ( on 10/01/12 )

Attitude : Agree Send Mail

Dear Ruksana,

With reference to your post above, our representative has contacted you regarding your refund case and you have been assured of the refund. You may expect the same to reflect in your account within 5-7 business days.

Regards,
MakeMyTrip Care

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